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View salary and benefits informationThe User Support Help Desk Senior Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being a User Support Help Desk Senior Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, User more...
The User Support Help Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being a User Support Help Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, User Support Help D more...
The Help Desk User Support I troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Responds to end-user requests for technical assistance by phone, email, or ticketing system. Being a Help Desk User Support I utilizes product information or solution database to research, troubleshoot, and deliver solutions. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, Help Desk User Support I advises users on the methods, steps, and actions to resolv more...
The User Support Help Desk Director provides mentoring and leadership to the team. Directs and oversees all aspects of an organization's technical help desk. Being a User Support Help Desk Director establishes policies and procedures that produce high-quality service to internal customers. Develops and optimizes processes to achieve service level requirements and performance goals. In addition, User Support Help Desk Director identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performanc more...
The User Support Help Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of a technical help desk. Being an User Support Help Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. In addition, User Support Help Desk Manager develops and optimizes processes to achieve s more...
The User Support Help Desk Senior Manager provides mentoring and leadership to the team. Manages all aspects and operations of an organization's technical help desk. Being a User Support Help Desk Senior Manager identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Assists in the development of processes and procedures to achieve service level requirements and performance goals, and produce high-quality service to internal customers. In addition, User Support Help Desk Senior Manager reviews key metrics to analyze the help desk perfo more...
The Help Desk User Support II troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Responds to end-user requests for technical assistance by phone, email, or ticketing system. Being a Help Desk User Support II utilizes product information or solution database to research, troubleshoot, and deliver solutions. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, Help Desk User Support II advises users on the methods, steps, and actions to res more...
The Help Desk User Support III troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Responds to end-user requests for technical assistance by phone, email, or ticketing system. Being a Help Desk User Support III utilizes product information or solution database to research, troubleshoot, and deliver solutions. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, Help Desk User Support III advises users on the methods, steps, and actions to more...
The Help Desk User Support IV troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Responds to end-user requests for technical assistance by phone, email, or ticketing system. Being a Help Desk User Support IV utilizes product information or solution database to research, troubleshoot, and deliver solutions. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, Help Desk User Support IV advises users on the methods, steps, and actions to res more...
Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards more...
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